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IT Contract for Call Center

Elite CMS & HMS is mainly a system that can help to maintain any clinic ((Dental / General Practitioner / Veterinary) or hospital  activities properly and easily. Moreover, the clinic management system can be used as hospital software by upgrade. Also, it helps to keep centralized interconnected records and monitor the activities. So, this is a complete CMS & HMS software and the cheapest and easiest solution for managing any hospital activities.


SKU: EI007

Annual Or Monthly IT Service Contract for Call Center Dubai Sharjah Ajman Jeddah Riyadh Qatar Oman.

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        Skytec Call Center have different Module Like Real Time Queue Module, Real Time Extension Module, Voice Broadcasting Auto Dialer, Call
        Tracking Reports, Click To call, Call Pop Up, CRM Integration, Bulk SMS Campaign Module.

         Asterisk Auto | Power | Predictive Dialer provides campaigns management, agent management, contact management and reports related
        to calls, campaigns and agents. It takes list of contacts and make automated call and when calle answered call it will bridge call to agents.

         Real Time Queue Module Provides Queue and Queue members information in real time. Real Time with live call status with advance call
        control option like Spy call, barge Call and call Whisper.

         Real Time Extension Module provides extension details in real time with live call tracking status with advance call control options like
        Barge call, whisper call, Spy call, Call Transfer, Call hangup etc.

         Voice Broadcasting Auto Dialer use to make auto call to large number of list of contacts and Play prerecorded voice messages to end
        customers. It have also feature like if customer want talk with sales or support team call will transfer to sales or support team of organization
        and also take ability to take responses or feedback from customers.

         Call Tracking report Module provides different types of Call reports like Call reports by day, months, etc, Call reports by Call status, Hourly
        Call reports, Call reports By agents, Call reports by Direction and many More.

         CRM Integration : Skytech CC Have integration with many crm like Sugarcrm, SuiteCRM, VtigerCRM, Zoho, Pipedrive, Agile CRM,
        SalesForce CRM,Hubspot CRM, Bitrix CRM and Odoo and many more custom CRM also.

         Whatsapp SMS integration use to send whatsapp sms from desire list of contacts have sms template capability with details sms tracking
        reports.

         Bulk SMS Campaign Module use to send bulk sms from desire list of contacts have sms template capability with details sms tracking
        reports.




        Features :

        Call Dashboard


        Auto Dialer


        Real-Time Extension Panel


         

        Real-Time Queue panel


         

        Click To call

         


        User Management

         


        Call Recording 

         

          

        SMS Campaigns




        Contact Management


        Voice Broadcasting


        Real-time Barge Call



        Real-time Transfer Call


        Auto | Predictive | Power Dialer campaign



        Advance Call Reports

         


        Whatsapp SMS Integration

         


        Advance Queue Reports


         

        Call Log Integration with a third-party application


        Call Pop up Integration

         


        Easy to set up


         

        Send SMS



        SMS Templates




        Inbound SMS Management 




        Real-time Spy Agent 




        Real-time Whisper Agent 




        Real-time Hangup Call 




        Custom IVR Dial-plan

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