Elite CMS & HMS is mainly a system that can help to maintain any clinic ((Dental / General Practitioner / Veterinary) or hospital activities properly and easily. Moreover, the clinic management system can be used as hospital software by upgrade. Also, it helps to keep centralized interconnected records and monitor the activities. So, this is a complete CMS & HMS software and the cheapest and easiest solution for managing any hospital activities.
Skytec Call Center have different Module Like Real Time Queue Module, Real Time Extension Module, Voice Broadcasting Auto Dialer, Call
Tracking Reports, Click To call, Call Pop Up, CRM Integration, Bulk SMS Campaign Module.
Asterisk Auto | Power | Predictive Dialer provides campaigns management, agent management, contact management and reports related
to calls, campaigns and agents. It takes list of contacts and make automated call and when calle answered call it will bridge call to agents.
Real Time Queue Module Provides Queue and Queue members information in real time. Real Time with live call status with advance call
control option like Spy call, barge Call and call Whisper.
Real Time Extension Module provides extension details in real time with live call tracking status with advance call control options like
Barge call, whisper call, Spy call, Call Transfer, Call hangup etc.
Voice Broadcasting Auto Dialer use to make auto call to large number of list of contacts and Play prerecorded voice messages to end
customers. It have also feature like if customer want talk with sales or support team call will transfer to sales or support team of organization
and also take ability to take responses or feedback from customers.
Call Tracking report Module provides different types of Call reports like Call reports by day, months, etc, Call reports by Call status, Hourly
Call reports, Call reports By agents, Call reports by Direction and many More.
CRM Integration : Skytech CC Have integration with many crm like Sugarcrm, SuiteCRM, VtigerCRM, Zoho, Pipedrive, Agile CRM,
SalesForce CRM,Hubspot CRM, Bitrix CRM and Odoo and many more custom CRM also.
Whatsapp SMS integration use to send whatsapp sms from desire list of contacts have sms template capability with details sms tracking
reports.
Bulk SMS Campaign Module use to send bulk sms from desire list of contacts have sms template capability with details sms tracking
reports.
Auto Dialer
Click To call
User Management
Call Recording
Contact Management
Advance Call Reports
Whatsapp SMS Integration
Features :
Call Dashboard
Auto Dialer
Real-Time Extension Panel
Real-Time Queue panel
Click To call
User Management
Call Recording
SMS Campaigns
Contact Management
Voice Broadcasting
Real-time Barge Call
Real-time Transfer Call
Auto | Predictive | Power Dialer campaign
Advance Call Reports
Whatsapp SMS Integration
Advance Queue Reports
Call Log Integration with a third-party application
Call Pop up Integration
Easy to set up
Send SMS
SMS Templates
Inbound SMS Management
Real-time Spy Agent
Real-time Whisper Agent
Real-time Hangup Call
Custom IVR Dial-plan
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