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Skytec Call Center Solution

Elite CMS & HMS is mainly a system that can help to maintain any clinic ((Dental / General Practitioner / Veterinary) or hospital  activities properly and easily. Moreover, the clinic management system can be used as hospital software by upgrade. Also, it helps to keep centralized interconnected records and monitor the activities. So, this is a complete CMS & HMS software and the cheapest and easiest solution for managing any hospital activities.


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    EliteCTI Call Center Software for Inbound & Outbound Call Centers

    for Companies Dubai UAE KSA Kuwait Bahrain Oman

    Best Call Center Software for Cut costs, improve productivity, and boost service levels with our Inbound, Outbound, and Blended Call Center Solutions..

    “If you are planning to start, inbound and outbound call center for your business or for your client business”

    Get the features that best suits your or client business needs

    Elite Call Center is only solution providers in Middle East & India who offer CC cloud, hybrid and on-premises system. Each solution is built to optimize efficiency whether your business needs a blended call center, inbound call center, or an outbound call center. in Dubai Sharajh Ajman UAE | Abudhabi | Ras al khaimah | Ajman | Al Ain | Nigeria| Bahrain | Kenya | Saudi Arabia | Egypt | Kuwait | Oman | Qatar | Sudan| Beirut | Nairobi | Doha | Muscat | |Yemen | Sana’a |, our experts are just a click away.

    Feel free to share your requirements and we will get back to you within 1 business day.”

    Why you need a call center software

    Why did companies handling inbound phone calls from their customers start to use LiveAgent as their primary call center? Here are the most common reasons.

    Call Center Software Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha1ssd

    Handle missed calls

    Let customers reach you by phone even when there’s no one to pick up the call. Call recordings, callbacks and waiting queues, we’ve got it all.

    Lead Generation, Call routing in your team

    Define rules and workflows to automate call routing and call transfers in your company. Rich IVR features will let you design any type of scenario.

    Multiple numbers

    Do you own an international business and need to segment your phone numbers by language or specific office? We can connect you to any PBX.

    Track calls history

    Record and store every phone call in your company. Let your team have access to every call, so anyone can take over the communication with the customer.

    99% Problem: Slow customer support

    Customers expect a personalized approach the moment they start a call or live chat with your company. In fact, more than 63% of customers expect companies to provide a quick, on point answer without repetition or mistakes of any kind. Therefore, the key  to maintaining customers is personalized customer support as it makes a huge impact on the health and growth of your business.

    Call Center Software Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha1ssd11

    Choose the right Call Center Software for Agent & Manager Friendly for handling Customer Service, Sales Lead Generation, Marketing Campaigns, Follow up calls, Debt Collection Companies Dubai UAE KSA Kuwait Bahrain Oman

     

    Elite cloud based contact center software has all the features to efficiently manage your inbound, outbound or a combination customer call center integrated with CRM or ERPs. Get started in a few minutes, and scale as you wish! No more struggling with the shortcomings of traditional systems like EPABX.

    Popular Features

    IVR

    Answer calls efficiently, offer multi-level menus and deliver self-service via IVR.

     

     

     

    Automatic Call Distribution (ACD) System

    Route your customer calls to the best-suited agent with our automatic call distribution software

     

     

    Skill Routing

    Route calls smartly based on time of the day, skill group, customer priority or account manager.

     

     

     

    Call Queue Reports

    Dashboards update every 5 seconds to give supervisors real-time view of call queues.

     

     

     

    Call Recordings

    Access your cloud call recordings from anywhere with ease.

     

     

     

     

    Live Monitoring

    Supervisors can monitor calls in Real-time Stats, Active & Inactive Agents

     

    CTI Integrations CRM ERP

    CRM ERP integrations improve agents efficiency

     

     

     

    Advanced AI Tools

    Advanced tools such as speech recognition IVR, bots & speech analytics.

    How Incoming call integrated with CRM or ERP, show Customer Information on Agent Screen, help to resolve queries or take order, take feedback.

     

    Interactive routing, call routing, and ACD

     

    EliteCTI Contact centers handle interactions across multiple contact channels. the Ideal Cloud Contact Center smartly routes customer calls to agents. Before agents engage with customers “screen pops” put information at their fingertips that they need to better understand the context of the interaction and deliver a personalized experience and to make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.

    Inbound Call Center Campaign Software Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha1
    Inbound Call Center Call Back Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha1ssd111111

    Advanced Callback feature

     

    If there are any unanswered phone calls, EliteCTI can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

    EliteCTI Callback feature for call center software significantly reduces call abandonment rates and boosts customer satisfaction. If you give your customers the ability to opt-out of your queue and be called back later instead, they will love you even more because you value their time.

    Give your customers a chance to reach you without lengthy waiting..

    Real-time Customer Incoming Call Popup, as a tool for customer support

     

    Your agents can see all Customer Record Current & History pulled from your CRM or ERP displayed on incoming/outgoing call popup. During the phone call, they can instantly look at the client’s history of interactions,quotes, orders, invoices, helpdesk ticket, chat or notes. This allows them to deliver top-notch customer service.

    The customer’s name and phone number are displayed immediately as the call comes in. Even before the phone is picked up, your agents can look at the customer’s real-time customer record and see all past interactions with your company – history of calls,interactions,quotes, orders, invoices, helpdesk ticket, chat or notes.

    Inbound Call Center Screen Popup Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha1ssd1111111

    EliteCTI Preview Dialer

     

    With this type of dialer, the agent can check information about the contact before dialing.This is useful if the issue requires some degree of preparation for performing the call. For instance, if the agent is calling about an issue in a booking reservation, it will be useful to check the client’s history before dialing.

     

    This dialer can work in two ways:

     

    1. The agent previews the information for a pre-determined period and the dialer automatically dials after the time ends;
    2. The agents previews the information for an undetermined period of time and chooses when to dial.
    Predictive Dialer Call Center Software Dubai Sharjah Ajman UAE Jeddah Riyadh KSA Oman Qatar Kuwait Bahrain4
    Preview Dialer Call Center Software Dubai Sharjah Ajman UAE Jeddah Riyadh KSA Oman Qatar Kuwait Bahrain422
    Outbound Call Center Power Dialer Campaign Software Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha1

    EliteCTI Power Dialer

     

    This dialer works by connecting agents only to calls that are answered by Customers. A EliteCTI Power Dialer dials a number quickly after a call is finished. When a number is unattended, busy or disconnected by customer, the EliteCTI power dialer quickly moves to the next one. Unwanted calls are not delivered to any in house agents, so there’s no time wasted on busy signals, invalid numbers, disconnected lines, or voicemail answers.

    If the EliteCTI power dialer is integrated with CRM or ERP Sales Module, the customer complete information & history will be displayed to the agent screen.

     

    EliteCTI Predictive Dialer

     

    Automated dialing system that predict agent availability and adjusts the dialing flow rate accordingly. Predictive dialers predict the average time it takes for calls to be answered and crosses that information with the number of agents. Intelligent algorithms predict how many dials should be done. It’s also called fast flowing Dialer.

    Dialing behavior feeds on statistics and dials more calls than the number of agents. Knowing that a certain proportion of calls won’t be valid, predictive dialers calculate the right number of dials to have every agent on the line with shorter breaks between calls. For instance, if the call center’s data show that an average call typically lasts 60 seconds, a predictive dialer might start dialing at 50 seconds. Dialing behavior is customizable to business needs. 

    Outbound Call Center Predictive Dialer Campaign Software Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha1

    EliteCTI Voice Broadcasting IVR ( Auto Dialer )

     

    Simple IVR Campaign Software Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha

    Simple IVR Campaign

     

    Simple IVR Campaign ( Auto Dialer ) takes list of records and call automatically as per pre define rules and and play pre recorded voice message to end callers.This auto dialer use for mass calling and send voice greetings or messages to end customers. This dialer also provides live call monitoring and call logs reports for Campaign so it will use to enhance your business communication.

    Survey IVR Campaign

     

    Survey IVR Campaign ( Auto Dialer ) takes list of records and call automatically as per pre define rules and and play pre recorded voice message to end callers and takes their responses.This auto dialer use for mass calling and play voice greetings or messages to end customers and collects their feed backs

    IVR SURVEY Campaign Software Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha
    Outbound IVR Automatic Dialing Campaign Software Dubai Sharjah Ajman Jeddah Riyadh Dammam Muscat Manama Kuwait Doha

    Interactive IVR Campaign

     

    Interactive IVR Campaign ( Auto Dialer ) takes list of records and call automatically as per pre define rules and and play pre recorded voice message to end callers and also transfer call to agents if and caller want to talk with support or marketing agents.This auto dialer use for mass calling and play voice greetings or messages to end customers and connect agent to customers based on customers response.

    EliteCTI will work with Existing CRM and Existing Asterisk

     Supported Integrate with CRM

    SugarCRM

    SugarCRM Pro, Corporate, Ultimate , On site and On Demand ,  SugarCRM Community Edition (CE) 

     

    VtigerCRM

     Supported from 6.x  and  above version

     

    Odoo CRM ERP

    Supported from 10.x and above version

     

    Agile CRM

     

    Microsoft Dynamics CRM

     

    Suite CRM

    Supported from 6.x and above version

     

     

    Sales Force

     

    Zoho

     

    PipeDrive

     

    Bitrix

     

    Note:

    Don’t worry if your CRM is not listed here. Our team would love to help to integrate your CRM with telephony PBX server.

    EliteCTI Supported IP PBX / Call Center Server

    Asterisk

    Supported from 1.6 and above version

     

    FreePBX

     

    Vici Dial / Go Dial

     

    Asterisk Now

     

    Grandsteam IPPBX

     

    Elastix / issabel

     

    Xivo

    Sales Force

     

    Fonality

     

    SwitchVOX

     

    MyPBX ( Yeastar )

     

    Note:

    Don’t worry if your Telephonic Server is not listed here. Our team would love to help to integrate your CRM with telephony PBX / call center server.

    Send us your query, one of our Call Center expert will get back to you.

    ( Get a free virtualization software for your VM Servers Daily Backup with Email Notification )

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